Frequently Asked Questions

How do I enter my choices for my weekly box?

   CSA box members can login to their CSAware account on Monday - Wednesday of each week and make their selections.  Orders close at 6 pm on Wednesday.  You will have a weekly credit value listed on your account.  Select the items you want (including multiples of a single item if you desire) to spend down your credit.  

What happens if I want more than my weekly credit value?

   No problem!  If you choose to order "extras" beyond your weekly credit value, just select the additional items you would like.  We will pick and pack the items you chose and deliver them with your normal box that week!  You will be billed for "extras" once your balance exceeds $20.  Any "extras" balances less than $20 will be billed at the end of the season.

What happens if I forget to place my weekly order?  Will I still get a box?

   Yes!  If you forget, I will check your CSA Item Preferences and make your choices for you based on those preferences. 

What happens if I forget to pick up my box?   

   Box pick up is from 4-7 pm on Thursdays.  We send reminders (either text or email) that day to help you remember.  If you forget, your box is picked up on Friday morning and returned to the cold room at the farm for you to pick-up when you can.  On Saturday morning, if your box is not picked-up or I haven't heard from you about when you will come, your box is donated to someone in need.   If you know you will miss the pick-up you can text me any time on Thursday before 3 pm and I can leave your box in the cold room at the farm for you to pick-up when you can.   You can also place a "temporary change in pick-up location" notice in your online Sunbow account. 

What is the "Farmer Choice" addition to my weekly box?

   Each week, a small portion of your weekly credit value is used as "Farmer Choice".  These are items that everyone receives based on availability at the farm.  These items are usually items that I have lots of and that need to get picked and eaten that week.  We DO NOT include in the Farmer Choice option items that we know many folks would not want!  We also keep information on specific food allergies and WOULD NOT include items in your box that you are allergic to EVEN IF those items are listed as Farmer's Choice.  You would receive a substitute. 

What is the vacation week credit?

   All CSA box members receive credit for one vacation week a season.  The value of your box for that week will be added to your account for purchase of extras at any time during the season.  These vacation week credits do not carry over to subsequent years. 

How do I pay for my membership?

   Most members choose to pay with recurring auto-billing. We ask for approximately 20% of your share cost when you sign-up and then auto-bill similar increments on the 15th of the month starting in April. Half share members have a total of 5 payments and Full share members have a total of 6 payments. Friend of the Farm members pay a $30 fee to join (this covers the management of orders and deliveries). There is NO delivery fee. For these members, food items are billed at checkout whenever they place an order. We offer a pay by check option for those who do not wish to use a credit card.   

Why do I have to pay when I sign-up if deliveries do not start right away?

   We incur approximately 60% of our annual expenses before the first box is ever delivered to you.  We have to purchase seeds, potting mix, compost, soil amendments and potentially new equipment during the "off-season".  Your "deposit" helps us cover these costs. 

If both are custom packed, what is the difference between a CSA box and "Friend of the Farm"?

   CSA box members select items each week using their weekly credit value as determined by their share size.  $$ credit for one "vacation week" each season is added to their account otherwise they receive items each week.  Friend of the Farm members purchase individual items during the weeks they choose.  CSA box members DO receive first choice on available items and "pay" approximately 10% less/item than Friend of the Farm members.